Warranty & Care

We warrant that your piece is free from defects in workmanship for 2 months from the date of delivery. If a covered defect appears, we will repair the piece or, where repair is not possible, remake it. A remade piece follows a new production timeline, which we will communicate promptly.

• Natural variation in grain, color, texture, and markings, which is part of the material and not a defect.
• Wood movement caused by changes in humidity and temperature, including hairline checks.
• Normal wear, scratches, and aging of the finish.
• Damage from misuse, accidents, modification, or repair by anyone other than Sculptera.
• Damage from moisture, direct heat, direct sunlight, or extreme dryness.
• Damage from failing to follow the care instructions below.
• Damage in transit, which is handled under Section 8 of our Sales, Cancellation & Delivery Policy and must be reported within 24 hours of delivery.
• Electrical components, if any, which carry the manufacturer’s warranty only.

Email studio@scultera.com with your name, the piece, the date of delivery, a description of the issue, and clear photos. We will respond within one business day. We may ask for additional photos or arrange an inspection. We decide whether to repair or remake the piece. Warranty service does not include a refund. Please contact us before disputing a charge with your bank.

Your piece is made of solid wood and other natural materials, and it will respond to its environment.

• Keep it away from heating and cooling vents, radiators, fireplaces, and direct sunlight.
• Keep indoor humidity as stable as possible. Sudden swings cause the wood to move.
• Dust with a soft, dry cloth. If needed, wipe with a slightly damp cloth and dry immediately.
• Wipe spills at once. Use coasters and trivets. Do not place hot items directly on the surface.
• Do not use silicone sprays, polishes with silicone, ammonia, or abrasive or harsh chemical cleaners.
• Lift the piece to move it. Do not drag it.
• Display it indoors unless we have confirmed that it is made for outdoor use.

Warranty and care questions: studio@scultera.com.