Sales & Delivery Policy

Every Sculptera piece is handmade in our Miami studio for one room and one owner. Because of this, our policies differ from those of a typical retailer. By completing a purchase, you agree to this policy.

Every piece is delivered signed and with a certificate of authenticity.

Commissioned pieces: a 50% deposit is due at checkout to begin production. The remaining 50% is due before shipping. We will notify you by email, at the address provided at checkout, when your piece is ready and send an invoice for the balance. Your piece ships only after the balance is paid in full.

Completed pieces available for immediate sale: payment in full at checkout.

Prices do not include applicable sales tax, if any, which is added at checkout or on your balance invoice.

If the balance is not paid within 7 calendar days of our notice, we may cancel the order and retain the deposit. Alternatively, at our discretion, we may hold the piece and charge a storage fee of $250 per week beginning 2 weeks after our notice.

Dimensions, wood, finish, and details are confirmed in writing before production begins. Once production starts, changes cannot be made. If specifications are not approved within 7 days of your deposit, we may cancel the order and retain the deposit.

Images on this site, including rendered interiors, are representative. Each piece is handmade and may differ slightly from the images.

Production begins after the cancellation window has ended and specifications have been approved in writing.

You may cancel within 3 business days of paying your deposit for a full refund of the deposit. After that window, the deposit is non-refundable and the order cannot be cancelled.

Because every commissioned piece is made specifically for you, all sales are final. We do not offer returns, exchanges, or refunds for change of mind.

Completed pieces sold from existing inventory are also final sale.

Pieces are made from solid wood and other natural materials. Grain, color, texture, and markings vary from piece to piece and are not defects. Delivery cannot be refused because of natural variation.

Solid wood expands and contracts with changes in humidity and temperature. Minor movement, including hairline checks, is a natural characteristic of the material and is not a defect. Care instructions are provided with your piece. Damage resulting from failure to follow them is not covered.

Estimated delivery is 6 to 8 weeks from the date of your deposit. This is an estimate, not a guarantee, and we will keep you informed of production progress. If your piece has not shipped within 4 weeks after the estimated delivery date, you may cancel for a full refund. Delays caused by late payment, unapproved specifications, or events described in Section 13 are not counted toward this period.

Delivery method: white-glove delivery with installation, or freight. Shipping cost: standard shipping is included. Custom shipping is quoted separately and added to your balance invoice before shipping. You are responsible for providing an accurate delivery address and access to the delivery location.

Risk of loss for a completed piece stored at our studio remains with Sculptera until delivery.

Shipments are insured. Inspect your piece on delivery and note any visible damage on the delivery receipt. Report any damage within 24 hours of delivery by email to studio@scultera.com, with photos. We will repair a piece damaged in transit or, where repair is not possible, remake it. A remade piece follows a new production timeline, which we will communicate promptly.

Report any defect in workmanship within 2 months of delivery. We will repair the piece or, where repair is not possible, remake it. A remade piece follows a new production timeline, which we will communicate promptly. This does not cover normal wear, misuse, modification, or exposure to moisture or extreme heat.

If we are unable to complete or deliver your piece, we will refund all amounts paid.

Approved refunds are issued to the original payment method.

If you are purchasing on behalf of a client, you are responsible for approvals, payment, and delivery access under this policy.

We are not responsible for delays caused by events beyond our reasonable control, including severe weather, supply disruptions, or carrier delays. We will notify you and revise the timeline.

This policy is governed by the laws of the State of Florida. Disputes will be resolved in Miami-Dade County.

Please contact us at studio@scultera.com before disputing a charge with your bank. We will respond within one business day and work to resolve the issue.